These Terms & Conditions ("Terms") set out the agreement between you ("the Customer") and us regarding the supply of flowers and related goods via our online flower delivery service in Harrow and surrounding areas. Please read these Terms carefully before placing your flower delivery order. By using our website and placing an order, you agree to be bound by these Terms. Our service focuses on delivering fresh flowers and arrangements to customers seeking flower delivery in Harrow and nearby regions.
Our flower delivery service operates in Harrow and surrounding areas. When referring to "Flower delivery Harrow" or similar terms within these Terms, we mean customers receiving deliveries in Harrow and its vicinity. If your postcode is not serviced, you will be notified during the order process.
You may browse our storefront to select your desired bouquets, flowers, or gift items. Once you have finalised your selection, add the items to your shopping basket and proceed to checkout. During the order submission, you will be required to provide details such as delivery address (within Harrow or surrounding areas), recipient information, preferred delivery date, and any personal messages to accompany your order.
After you submit your order, you will receive an automated order confirmation acknowledging receipt of your order. Please note that this confirmation does not constitute acceptance of your order – it only confirms that your request has been received. Acceptance of the order, and formation of the contract, occurs upon dispatch of the item(s). We reserve the right to decline your order for any reason, such as product unavailability, invalid payment details, or suspicion of fraudulent activity.
We strive to display our flowers and products as accurately as possible. However, products are subject to availability, and variations in flower types or shades may occur due to seasonal changes or supplier circumstances. Any such variations will be of equal or greater value, and we will endeavour to contact you if significant changes are necessary. Images on the website are for illustrative purposes and may not exactly represent the delivered product.
If specific flowers, plants, or gift items become unavailable, we reserve the right to substitute such items with products of equal quality and value. Any substitutions will maintain the overall style and value of your selected arrangement. Where a major component must be substituted, we will make reasonable efforts to contact you for approval before making the change.
Our goal is to provide timely and reliable flower delivery in Harrow and surrounding areas. Delivery dates and timeframes are provided as estimates. We undertake to deliver your order as close as possible to the requested date, subject to weather, traffic, and operational considerations. Please ensure that all delivery details are accurate. If incomplete or incorrect details are provided, delivery may be delayed or impossible, and we accept no liability for such delays.
Same-day and next-day deliveries are subject to product availability and cut-off times stated on our website. In the event of attempted delivery when no one is present at the recipient's address, we may, at our discretion, leave the flowers with a neighbour or in a safe place, or return them to our shop for re-delivery. Further charges may apply for subsequent delivery attempts.
All prices are clearly displayed in GBP (£), inclusive of VAT where applicable. Payment for flower delivery orders in Harrow must be made in full at the time of ordering via accepted payment methods listed at checkout (which may include major credit cards and selected digital payment providers). Orders are processed only upon successful receipt of payment.
We use secure third-party payment processors and do not retain your payment card details. If payment is declined, your order will not be processed.
You may request changes or cancellations to your flower delivery order by contacting us as soon as possible. Modifications or cancellations will be accepted only if the order has not already been prepared, dispatched, or delivered. Perishable goods, such as fresh flower arrangements, are expressly exempt from the standard right to cancel under UK distance selling regulations once preparation has commenced.
If a cancellation request is accepted and preparation or dispatch has not begun, a full refund will be issued within a reasonable timeframe using the original payment method. If your flower order has already been prepared or is in transit, it cannot be modified or cancelled, and no refund will be available for perishable goods.
As our products are perishable, returns are generally not possible. However, if you are dissatisfied with your flower delivery in Harrow due to damage or quality issues, please notify us within 24 hours of delivery and provide a description and photographic evidence. If we are at fault, we will offer a replacement or a refund as appropriate. Refunds will be processed to your original payment method.
We are unable to accept returns or issue refunds for flowers that have been mishandled, kept in unsuitable conditions post-delivery, or for issues reported more than 24 hours after receipt.
If you choose to include a personal message with your flower delivery order, you are responsible for ensuring that the content is appropriate and does not include offensive, unlawful, or defamatory language. We reserve the right to refuse to transmit or print messages deemed inappropriate or in breach of the law.
You are responsible for ensuring the recipient and delivery address details are correct, and that the recipient will be available to accept the flowers at the chosen time. In the event of non-acceptance, address errors, or delivery refusal, neither a refund nor re-delivery is guaranteed.
We shall not be liable for any loss or damage arising from customer misuse of products, incorrect instruction, or failure to follow care guidelines supplied with your flowers. Our liability for any claim relating to flower delivery in Harrow will be strictly limited to the value of your order. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
We will not be responsible for any loss of profits, business, goodwill, or indirect or consequential losses arising from our services or these Terms.
Where force majeure events (such as acts of God, weather disruptions, strikes, traffic accidents, or other events beyond our control) prevent timely or successful delivery, we will make all reasonable efforts to communicate with you and reschedule or resolve your order as appropriate, but accept no liability for such disruptions.
All content on our website, including images, product descriptions, and company branding, is protected by intellectual property laws. Redistribution, replication, or commercial use of our website content or product designs is strictly prohibited without prior written consent.
By placing an order for flower delivery in Harrow or surrounding areas, you consent to our collection and processing of your personal information solely for the purpose of fulfilling your order and related customer service. We treat your data in compliance with all UK data protection laws. Personal data will not be shared with parties unrelated to your order except where legally required or necessary for delivery fulfilment (e.g., courier partners).
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or relating to online flower delivery orders, including deliveries in Harrow and surrounding areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision within these Terms is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision will be severed, and the remaining clauses shall remain in full force and effect.
We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website with the effective date. Your continued use of our online flower delivery service for Harrow and the surrounding areas after amendments have been made constitutes acceptance of the new Terms.
These Terms, together with any written correspondence relating to your order, constitute the entire agreement between you and us relating to flower delivery services in Harrow and surrounding areas and supersede all prior representations or agreements.
If you have queries or concerns regarding these Terms & Conditions or your flower delivery order for Harrow and nearby areas, please refer to our website's contact and customer service section for guidance on how to reach our support team. We aim to resolve any issues in a timely and fair manner.
These Terms apply to all customers ordering flower delivery in Harrow and the surrounding areas. By placing an order through our website, you agree to comply with these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Flower delivery Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Flower delivery Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
