Returns, Refunds & Complaints: Flower Delivery Harrow

Our Commitment: Fresh Flowers Guarantee

As a trusted local flower delivery service in Harrow, we understand the importance of delighting you with each bouquet. That’s why every order from Flower Delivery Harrow arrives with our Fresh Flowers Guarantee. We source only the freshest blooms for households and businesses, ensuring your arrangement looks and smells beautiful, every time.

Damaged-on-Arrival Policy

Your satisfaction is our priority. In the rare event that your flowers are damaged or wilted during transit, please notify us within 24 hours of receipt. Our team will request a photo of the damaged flowers so we can resolve the issue promptly and improve our service. We work diligently to deliver all arrangements in pristine condition, but if there’s any damage upon arrival, rest assured that we’re here to put things right quickly.

Freshness Window and Quality Assurance

We guarantee that your flowers will remain fresh for a minimum window of 5 days from the time of delivery, provided they are cared for as instructed. All our arrangements are hand-tied and delivered directly by our experienced florists in Harrow to maximise their freshness. Should you feel your bouquet does not meet our freshness standards within this period, please contact us with details so we can investigate and offer a suitable resolution.

Refund & Replacement Options

If your flowers arrive damaged, do not meet our freshness guarantee or are not as described, we provide flexible solutions based on your preference. You can choose between:

• Refund: We will process a refund to the original payment method for the value of the affected product.
• Replacement: We will prepare and deliver a replacement bouquet at no extra cost, ensuring you receive the fresh flowers you expected.

We ask that any refund or replacement request be made within 48 hours of delivery, accompanied by photos where possible, so that we can assist you promptly and effectively.

Complaints Process

Your feedback is invaluable to us. If your experience with Flower Delivery Harrow does not meet your expectations, please follow our simple complaints process:

• Contact our customer service team detailing your concern, including your order details and any supporting evidence.
• We aim to acknowledge your complaint within one working day.
• Our team will investigate thoroughly and respond with a resolution within 3 working days.
• If you remain dissatisfied with the outcome, your case will be escalated for further review with a senior member of our team.

We value transparency and fairness, striving to resolve all complaints quickly and to your satisfaction. Your trust means everything to us as your local Harrow florist.

Trusted Local Service for Harrow

At Flower Delivery Harrow, we’re proud to be a dependable part of the community, serving both households and workplaces with beautiful, high-quality flowers every day. Our reputation rests on delivering not just fresh flowers, but also reliable service and a friendly, personal touch. Thank you for choosing us as your go-to Harrow flower delivery specialist.